Last Updated: August 2026
At Smart Shop, we want our customers to have a smooth and satisfactory shopping experience.
Returns & Exchanges
You may request a return or exchange if the product:
- Arrives damaged or defective;
- Is incorrect or different from the product ordered; or
- Does not substantially match the description provided on our website.
Please contact us within 7 days of receiving your order with your order number and clear photos or videos showing the issue.
Refunds
After the returned product is reviewed and approved, the refund will be processed to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.
Non-Returnable Items
Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return, except where applicable UAE law provides otherwise.
Nothing in this policy limits any consumer rights available under applicable UAE laws.